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FREQUENTLY ASKED QUESTIONS
Get Your Products Fast.
From your order date to delivery it takes a median time of 5.6 days for ground items and 10.5 days for freight items. Smaller items typically ship ground (Fedex, USPS, etc.) and large items via a freight carrier (Estes, DHL, etc.) so that your products arrive undamaged. Here's how it works:
- Find the product you are interested in on our website
- Add it to your shopping cart
- Enter the ship-to zip code
- Choose your shipping method
Then you will see the shipping rate in your checkout. Need it even faster or same day? Selected the expedited shipping method for ground orders.
Want to know more? Below are some details on the standard delivery times and the method of shipment.
| Item | Definition | Shipping Method | Handling Time | Transit Time |
|---|---|---|---|---|
| Small Packages Examples: Stools, Trolleys, Supplies |
Package length + girth is below 130 inches |
Ground | 2 Business Days | 3-5 Business Days |
|
Large or Fragile Packages |
Package length + girth exceeds 130 inches OR product is fragile |
LTL Curbside Freight | 5 Business Days | 5-7 Business Days |
| Large Products need Pre-build Example: Pedicure Spa Chairs |
Pedicure spa chairs need a custom built tub prior to ship |
LTL Curbside Freight |
Mayakoba Brand: |
5-7 Business Days |
We ship from the big to the small - from shampoo backwash units to salon technician stools. We ship nationwide to the lower 48 states but can also ship ground worldwide. To ship freight to Hawaii, Alaska, Puerto Rico or Canada, please reach out to us and we will provide you with a quote. For shipping outside of U.S. you will need your own freight forwarder.
For Freight deliveries, the carrier will contact you by phone to set up a delivery date and time. Please be aware that you must be available for the call from the freight carrier. If the carrier is not able to reach you, they will return the item to us and you will be charged a 25% restocking fee and the return freight charge.
*Note:
For some brands such as J&A, Continuum, Lexor, and customized items under Belvedere and Trelavi brands etc., due to different vendor processing time, please expect marginally longer delivery time.
Shop With Confidence
We are committed to ensuring your satisfaction with every purchase. If you're not entirely happy with your order, we will collaborate with you to find a better solution. In addition, we provide a straightforward refund process for most purchases, though certain restrictions apply. Please refer to our policy details below for more information on authorization, eligibility, and applicable fees.
Return Policy
1. Authorization
All returns must be authorized by Salon City. Any return without our prior knowledge will not be accepted and a refund will not be issued. Here’s how to receive authorization:
- Contact us using the form on our contact us page, email us at sales@shopsaloncity.com, or call us at 972-354-9395.
- One of our Service Representatives will contact you to get the information we need to authorize and process your return.
We would also appreciate any related photos or videos so that we can better understand the issue you had with your purchase. Once the return merchandise has been received, Salon City will issue a refund and/or credit, which will be processed within 7 business days.
2. Eligibility
New and unused products in their original packaging are eligible for a full refund if sent back to Salon City within 30 days of the day the product was delivered to your location. Returns after 30 days of the receipt of your shipment will not be accepted. Custom items, clearance products, and special orders are not eligible for returns. Products that have been installed or connected to plumbing (including but not limited to shampoo backwash units, pedicure spas, etc.), and beauty products (due to covid) are ineligible for returns/exchanges. Partial refunds are not available for partial kits – the full kit with all related parts must be included to be eligible for a refund.
3. Fees & Liability
All returned products will be subject to inspection and may be subject to additional fees. Returned product without its original packaging will be subject to a minimum restocking fee of 25%. If item(s) are returned damaged or not in the original packaging, an additional 10% fee will be assessed to cover those costs.
Original shipping charges are non-refundable, and Salon City is not responsible for any expenses incurred in the return process, including freight charges. All processing fees on returned items that were originally paid through the use of financing will be collected upfront before a return authorization number will be issued.
If an item was originally shipped by freight, it must also be returned by freight – you will need to prepare the return in the original box and it must be strapped to a pallet. If you have questions about this process, we are available during business hours to offer assistance.
Shipping Address for Returns:
Salon City: Customer Service Department
3200 W Kingsley, Suite 200
Garland, TX 75041
Warranty Policy - Shop with Peace of Mind
Every product offered by Salon City is covered by a limited parts warranty that begins the same day the product is delivered. If anything does not work as intended within our warranty terms, we will resolved the issue with either replacements parts, replacement of complete units, a refund, or warranty repair services.
Our team located in Texas includes skilled mechanics that assemble and work on these products every day. So if you have any issue, you can rest assured you are in good hands and we can resolve the issue quickly, and efficiently.
Salon City Clearance items are not eligible for warranty or service and are priced accordingly. Salon City’s warranty only applies to the original buyer and is nontransferable. Extended warranties are available for separate purchase from Salon City.
Salon City’s warranty is only active in the contiguous U.S. Should a customer require service outside of the designated area, then Salon City will not be responsible for any shipping fees or duties that may accrue during the service process.
Any requests for warranty service will require the approval of Salon City beforehand and can be obtained by filling out Salon City’s Contact Form at https://www.shopsaloncity.com/contact/ or contacting our Service Department by phone call and/or email. Requests for warranty service may be resolved by issuing replacements parts, replacement of complete units, a refund or warranty repair services. Any such resolution completed in full shall constitute the fulfillment of the warranty request approved by Salon City. Such resolutions are the sole remedies available to the consumer.
In the case of missing parts, customers have 7 days to conduct their inspection and report any missing components.
If a product needs to be shipped back to Salon City for warranty service, Salon City will assume responsibility for shipping in both directions. The buyer will assume any packaging costs and shipping damages caused by improper packaging will not be reimbursed by Salon City. Salon City warranty service only covers standard shipping; if expedited shipping is needed, the extraneous costs will be passed to the buyer.
Labor, parts or unit replacements shall not constitute the extension or renewal of the warranty period. Warranty service that necessitates shipping the unit back to Salon City will require a minimum wait time of 7 business days for diagnostics and/or repairs.
All items are covered under Salon City's 1-Year Limited Parts Warranty except for pedicure massage chair tops and towel steamers, which are covered for a period of no more than two years from the date of delivery. The limited parts warranty offered by Salon City does not cover damages incurred by wear and tear, extensive or heavy use, abuse, tampering, modification, or mishandling. Commercial standards allow for color variations which Salon City has no control over. Therefore, this warranty does not extend to color, grain, or texture. The warranty does not extend to fading, staining, tears, or wear, which have more to do with the environment and care the product was subjected to.
In the case that the item sent in for repair is found to be in perfect working condition, a labor fee will be charged and the customer will be responsible for the return shipment.
In regards to all other service questions, please contact sales@shopsaloncity.com or call us at +1 (972) 354-9395.
The terms above apply to any and all purchased extended warranties.
The extended warranties offered will include total of 3 years or 5 years of limited parts warranty coverage.
Limited Warranty Breakdown
Salon City's limited parts warranty will extend to all parts deemed defective during the warranty period. If you believe the product has defective components, please reach out to sales@shopsaloncity.com.
- Pedicure Spas
- Massage Chair Top (2-Year Warranty)
- Base/Tub (1-Year Warranty)
- Customer/Technician Chairs/Stools (1-Year Warranty)
- Styling/All-Purpose/Barber Chairs (1-Year Warranty)
- Hair Dryers, Steamers & Processors (1-Year Warranty)
- Backwash Units (1-Year Warranty)
- Towel Steamers (2-Year Warranty)
- Towel Warmers/Sterilizer (1-Year Warranty)
- Facial Steamers/Multi-Function Machines (1-Year Warranty)
- Autoclave Sterilizer (1-year Warranty)
- Ring Light (1-year Warranty)
- Miscellaneous Furniture (1-Year Warranty)
To see other policy information such as Cancellation, Shipping, Repair, etc., please visit our Terms, Conditions, and Policies Page.
Personalize Your Salon Experience with Our Customization Services
In the ever-evolving world of salon and spa experiences, the significance of creating a distinctive and memorable atmosphere for your clients cannot be overstated. A pivotal element in achieving this is through personalized touches. Imagine transforming your salon space by infusing not only your barber chair or customer chair with your unique brand logo but also tailoring every aspect of your furniture to reflect your individual style.
The ability to customize your chairs with your brand logo is a game-changer in the world of salon experiences. It goes beyond mere functionality; it’s about creating an ambiance that resonates with your clientele, leaving a lasting impression.
But that's not all – our customization services extend far beyond logo embellishments. Explore below for a comprehensive list of services that will elevate the look of your salon interior to the next level:
Our Customization Services:
- Logo Customization: Imagine the impactful presence of your salon's logo embossed on the headrest or footrest of your barber chairs, or even on the customer waiting chairs right at the reception. It's not just about visual identity; it's about immersing your clients in an experience that authentically reflects your brand's essence.
- Personalize Uphostery Color: Name your own color and create your signature chair. With the freedom to choose, you can bring your unique vision to life, transforming your salon space with a personalized touch.
- Leather Replacement / Salon Chair Repair: Whether you aim to breathe new life into an old chair or simply desire a fresh look for your barber chair, our team can expertly handle leather replacement, ensuring your furniture remains both stylish and functional. Beyond aesthetics, we offer professional leather repair services to enhance the longevity of your salon furniture, making sure they are as comfortable and reliable as they are visually appealing.
- Custom Stitching Style: Infuse your own character into your salon furniture. In addition to customizing upholstery colors and leather, you can choose the stitching style that resonates with your aesthetic, adding a personalized touch to every detail.
Customization Cost:
We offer logo customization at a starting cost of $60 for headrests and $70 for footrests. It's important to note that these prices serve as the baseline and may vary based on the intricacy of the design and the level of customization sought. For personalized inquiries regarding our customization services, we invite you to contact us, and we will be delighted to provide you with a detailed quote tailored to your specific needs.
Reach Out to Us:
Embarking on the journey of transforming your salon space is just a step away. To initiate your customization and bring your vision to life, reach out to us through one of the following methods:
-
Include a Note in Your Order: When placing your order, simply include a note specifying your customization preferences.
-
Email Us: For a more detailed discussion or if you have specific inquiries, feel free to send us an email at sales@shopsaloncity.com.
- Call Us Directly: Prefer a direct conversation? Give us a call at +1 972-354-9395.
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